/* MILAD IT Live Support — ویجت سمت کاربر */

.mils, .mils *, .mils *::before, .mils *::after { box-sizing: border-box; }

.mils {
  --mils-bg: #ffffff;
  --mils-bg-2: #f4f6f8;
  --mils-text: #16211b;
  --mils-muted: #6b7b73;
  --mils-line: rgba(16, 32, 24, .10);
  --mils-bubble-user: var(--mils-brand);
  --mils-bubble-agent: #eef2f0;
  --mils-shadow: 0 18px 50px -12px rgba(11, 40, 25, .35);
  --mils-z: 2147483000;

  position: fixed;
  z-index: var(--mils-z);
  bottom: var(--mils-y, 24px);
  font-family: inherit;
  line-height: 1.7;
  color: var(--mils-text);
  direction: rtl;
}
.mils.is-right { right: var(--mils-x, 24px); }
.mils.is-left  { left:  var(--mils-x, 24px); }

.mils[data-theme="dark"], .mils.is-dark {
  --mils-bg: #10171a;
  --mils-bg-2: #161f23;
  --mils-text: #e8f1ec;
  --mils-muted: #93a49c;
  --mils-line: rgba(255, 255, 255, .10);
  --mils-bubble-agent: #1d282d;
  --mils-shadow: 0 18px 50px -12px rgba(0, 0, 0, .65);
}

/* ---------- دکمه شناور ---------- */
.mils-launcher {
  display: inline-flex; align-items: center; gap: 10px;
  padding: 10px 16px 10px 12px;
  border: 0; cursor: pointer;
  border-radius: 999px;
  background: linear-gradient(135deg, var(--mils-brand), var(--mils-accent));
  color: #fff; font: inherit; font-weight: 600;
  box-shadow: 0 10px 28px -8px rgba(var(--mils-brand-rgb), .65);
  transition: transform .18s ease, box-shadow .18s ease;
  max-width: min(78vw, 320px);
}
.mils-launcher:hover { transform: translateY(-2px); }
.mils-launcher:focus-visible { outline: 3px solid #fff; outline-offset: 3px; }
.mils-launcher.is-icon-only .mils-launcher__text { display: none; }
.mils-launcher.is-icon-only { padding: 12px; }
.mils-size-sm { transform: scale(.9); }
.mils-size-lg { padding: 14px 20px 14px 16px; font-size: 1.05em; }

.mils-launcher__icon { position: relative; display: grid; place-items: center; width: 26px; height: 26px; flex: 0 0 auto; }
.mils-launcher__icon svg { width: 24px; height: 24px; }
.mils-launcher__dot {
  position: absolute; inset-block-end: -1px; inset-inline-start: -1px;
  width: 10px; height: 10px; border-radius: 50%;
  background: #b7c2bc; border: 2px solid #fff;
}
.mils-launcher__dot.is-online { background: #37d67a; }

.mils-launcher__text { display: flex; flex-direction: column; align-items: flex-start; overflow: hidden; }
.mils-launcher__text strong { font-size: .95em; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 100%; }
.mils-launcher__text small { font-size: .74em; opacity: .85; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; max-width: 100%; }

.mils-launcher__badge {
  position: absolute; inset-block-start: -6px; inset-inline-end: -6px;
  min-width: 20px; height: 20px; padding: 0 5px;
  border-radius: 999px; background: #e5484d; color: #fff;
  font-size: .72em; display: grid; place-items: center;
}
.mils-launcher { position: relative; }
.mils-proactive { position: absolute; bottom: calc(100% + 10px); inset-inline-end: 0; width: 260px; padding: 12px 34px 12px 14px; border: 1px solid var(--mils-line); border-radius: 14px; background: var(--mils-bg); color: var(--mils-text); box-shadow: var(--mils-shadow); font: inherit; text-align: right; cursor: pointer; animation: mils-in .22s both; }
.mils-proactive span { position: absolute; top: 4px; left: 8px; color: var(--mils-muted); font-size: 18px; }

/* ---------- پنل ---------- */
.mils-panel {
  position: absolute; inset-block-end: calc(100% + 14px);
  width: min(92vw, 388px); height: min(76vh, 620px);
  display: flex; flex-direction: column; overflow: hidden;
  background: var(--mils-bg);
  border: 1px solid var(--mils-line);
  border-radius: var(--mils-radius, 20px);
  box-shadow: var(--mils-shadow);
  animation: mils-in .22s cubic-bezier(.2, .9, .3, 1) both;
}
.mils.is-right .mils-panel { right: 0; }
.mils.is-left  .mils-panel { left: 0; }
.mils.is-glass .mils-panel { background: color-mix(in srgb, var(--mils-bg) 88%, transparent); backdrop-filter: blur(18px) saturate(1.3); }

@keyframes mils-in { from { opacity: 0; transform: translateY(12px) scale(.98); } }

/* سربرگ */
.mils-head {
  display: flex; align-items: center; gap: 10px;
  padding: 12px 14px;
  background: linear-gradient(135deg, var(--mils-brand), var(--mils-accent));
  color: #fff; flex: 0 0 auto;
}
.mils-head__avatar { width: 38px; height: 38px; border-radius: 50%; object-fit: cover; background: rgba(255,255,255,.2); }
.mils-head__meta { display: flex; flex-direction: column; margin-inline-end: auto; min-width: 0; }
.mils-head__meta strong { font-size: .96em; }
.mils-status { font-size: .76em; opacity: .9; display: inline-flex; align-items: center; gap: 5px; }
.mils-status::before { content: ""; width: 7px; height: 7px; border-radius: 50%; background: #cfd8d3; }
.mils-status.is-online::before { background: #4ade80; box-shadow: 0 0 0 3px rgba(74, 222, 128, .28); }

.mils-icon-btn {
  display: grid; place-items: center; width: 32px; height: 32px;
  border: 0; border-radius: 10px; cursor: pointer;
  background: rgba(255, 255, 255, .14); color: inherit;
  transition: background .15s ease;
}
.mils-icon-btn:hover { background: rgba(255, 255, 255, .26); }
.mils-icon-btn svg { width: 18px; height: 18px; }
.mils-body .mils-icon-btn, .mils-composer .mils-icon-btn { background: transparent; color: var(--mils-muted); }
.mils-composer .mils-icon-btn:hover { background: var(--mils-bg-2); color: var(--mils-brand); }

/* بدنه */
.mils-body { flex: 1 1 auto; overflow-y: auto; overscroll-behavior: contain; padding: 14px; background: var(--mils-bg-2); }
.mils-body::-webkit-scrollbar { width: 8px; }
.mils-body::-webkit-scrollbar-thumb { background: var(--mils-line); border-radius: 99px; }

/* صفحه خانه */
.mils-welcome { background: var(--mils-bg); border: 1px solid var(--mils-line); border-radius: 16px; padding: 16px; }
.mils-welcome h4 { margin: 0 0 6px; font-size: 1.1em; }
.mils-welcome p { margin: 0 0 14px; color: var(--mils-muted); font-size: .9em; }
.mils-cta {
  display: flex; align-items: center; gap: 10px; width: 100%;
  padding: 12px 14px; margin-bottom: 8px;
  border: 1px solid var(--mils-line); border-radius: 14px;
  background: var(--mils-bg); color: var(--mils-text);
  font: inherit; text-align: start; cursor: pointer;
  transition: border-color .15s ease, transform .15s ease;
}
.mils-cta:hover { border-color: var(--mils-brand); transform: translateY(-1px); }
.mils-cta strong { display: block; font-size: .95em; }
.mils-cta small { color: var(--mils-muted); font-size: .8em; }
.mils-cta__ic { width: 36px; height: 36px; flex: 0 0 auto; display: grid; place-items: center; border-radius: 11px; background: rgba(var(--mils-brand-rgb), .12); color: var(--mils-brand); }
.mils-cta__ic svg { width: 20px; height: 20px; }

.mils-quick { margin-top: 14px; }
.mils-quick h5 { margin: 0 0 8px; font-size: .82em; color: var(--mils-muted); font-weight: 600; }
.mils-quick__row { display: flex; gap: 8px; flex-wrap: wrap; }
.mils-quick__row a {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 8px 12px; border-radius: 11px; text-decoration: none;
  background: var(--mils-bg); border: 1px solid var(--mils-line);
  color: var(--mils-text); font-size: .84em;
}
.mils-quick__row a:hover { border-color: var(--mils-brand); color: var(--mils-brand); }

/* فرم */
.mils-form { background: var(--mils-bg); border: 1px solid var(--mils-line); border-radius: 16px; padding: 16px; }
.mils-form h4 { margin: 0 0 4px; font-size: 1.02em; }
.mils-form > p { margin: 0 0 14px; color: var(--mils-muted); font-size: .84em; }
.mils-field { margin-bottom: 10px; }
.mils-field label { display: block; font-size: .8em; color: var(--mils-muted); margin-bottom: 5px; }
.mils-field input, .mils-field select, .mils-field textarea {
  width: 100%; padding: 11px 12px; font: inherit; font-size: .92em;
  color: var(--mils-text); background: var(--mils-bg-2);
  border: 1px solid var(--mils-line); border-radius: 12px;
  transition: border-color .15s ease, box-shadow .15s ease;
}
.mils-field input:focus, .mils-field select:focus, .mils-field textarea:focus {
  outline: 0; border-color: var(--mils-brand);
  box-shadow: 0 0 0 3px rgba(var(--mils-brand-rgb), .18);
}
.mils-field textarea { resize: vertical; min-height: 84px; }

.mils-btn {
  width: 100%; padding: 12px 16px; border: 0; cursor: pointer;
  border-radius: 12px; font: inherit; font-weight: 600; color: #fff;
  background: linear-gradient(135deg, var(--mils-brand), var(--mils-accent));
  transition: filter .15s ease;
}
.mils-btn:hover { filter: brightness(1.06); }
.mils-btn[disabled] { opacity: .55; cursor: not-allowed; }
.mils-btn--ghost { background: transparent; color: var(--mils-brand); border: 1px solid var(--mils-line); }
.mils-link { background: 0; border: 0; padding: 4px; color: var(--mils-brand); font: inherit; font-size: .85em; cursor: pointer; text-decoration: underline; }

.mils-steps { display: flex; gap: 8px; margin-bottom: 14px; font-size: .78em; color: var(--mils-muted); }
.mils-steps span { display: inline-flex; align-items: center; gap: 5px; }
.mils-steps b { width: 20px; height: 20px; border-radius: 50%; display: grid; place-items: center; background: var(--mils-bg-2); font-size: .9em; }
.mils-steps .is-active { color: var(--mils-brand); }
.mils-steps .is-active b { background: var(--mils-brand); color: #fff; }

/* پیام‌ها */
.mils-thread { display: flex; flex-direction: column; gap: 10px; }
.mils-msg { max-width: 84%; display: flex; flex-direction: column; gap: 3px; }
.mils-msg.is-user { align-self: flex-start; }
.mils-msg.is-agent { align-self: flex-end; }
.mils-msg.is-system { align-self: center; max-width: 92%; }

.mils-bubble {
  padding: 9px 13px; border-radius: 16px;
  font-size: .92em; white-space: pre-wrap; word-break: break-word;
  border: 1px solid transparent;
}
.is-user .mils-bubble { background: var(--mils-bubble-user); color: #fff; border-end-start-radius: 5px; }
.is-agent .mils-bubble { background: var(--mils-bubble-agent); color: var(--mils-text); border-end-end-radius: 5px; }
.is-system .mils-bubble { background: transparent; border-color: var(--mils-line); color: var(--mils-muted); font-size: .82em; text-align: center; }

.mils-msg__meta { font-size: .7em; color: var(--mils-muted); padding: 0 4px; display: flex; gap: 6px; align-items: center; }
.is-user .mils-msg__meta { align-self: flex-start; }
.is-agent .mils-msg__meta { align-self: flex-end; }

.mils-quote {
  border-inline-start: 3px solid currentColor; padding: 3px 8px; margin-bottom: 6px;
  font-size: .82em; opacity: .8; border-radius: 6px; background: rgba(0,0,0,.06);
}
.mils-msg__tools { display: flex; gap: 4px; opacity: 0; transition: opacity .15s ease; }
.mils-msg:hover .mils-msg__tools, .mils-msg:focus-within .mils-msg__tools { opacity: 1; }
.mils-msg__tools button { border: 0; background: 0; cursor: pointer; color: var(--mils-muted); font: inherit; font-size: .95em; padding: 0 2px; }
.mils-msg__tools button:hover { color: var(--mils-brand); }

.mils-media img, .mils-media video { max-width: 100%; border-radius: 12px; display: block; }
.mils-media audio { width: 100%; }
.mils-file { display: inline-flex; align-items: center; gap: 8px; padding: 8px 12px; border-radius: 12px; background: var(--mils-bg); border: 1px solid var(--mils-line); text-decoration: none; color: inherit; font-size: .86em; }

.mils-day { align-self: center; font-size: .72em; color: var(--mils-muted); background: var(--mils-bg); border: 1px solid var(--mils-line); padding: 2px 12px; border-radius: 99px; }

.mils-typing { display: inline-flex; gap: 3px; padding: 10px 14px; }
.mils-typing i { width: 6px; height: 6px; border-radius: 50%; background: var(--mils-muted); animation: mils-bounce 1.2s infinite; }
.mils-typing i:nth-child(2) { animation-delay: .15s; }
.mils-typing i:nth-child(3) { animation-delay: .3s; }
@keyframes mils-bounce { 0%, 60%, 100% { transform: translateY(0); opacity: .5; } 30% { transform: translateY(-4px); opacity: 1; } }

/* فهرست گفتگوها */
.mils-list { display: flex; flex-direction: column; gap: 8px; }
.mils-list__item {
  display: flex; gap: 10px; align-items: flex-start; width: 100%;
  padding: 12px; border-radius: 14px; cursor: pointer; text-align: start;
  background: var(--mils-bg); border: 1px solid var(--mils-line); font: inherit; color: inherit;
}
.mils-list__item:hover { border-color: var(--mils-brand); }
.mils-list__item b { font-size: .9em; }
.mils-list__item small { display: block; color: var(--mils-muted); font-size: .8em; }
.mils-chip { font-size: .7em; padding: 2px 8px; border-radius: 99px; background: var(--mils-bg-2); color: var(--mils-muted); }
.mils-chip.is-open { background: rgba(var(--mils-brand-rgb), .14); color: var(--mils-brand); }
.mils-chip.is-closed { background: rgba(120, 120, 120, .16); }

/* نوار ارسال */
.mils-composer { flex: 0 0 auto; border-top: 1px solid var(--mils-line); background: var(--mils-bg); padding: 8px; }
.mils-composer__row { display: flex; align-items: flex-end; gap: 4px; }
.mils-input {
  flex: 1 1 auto; min-height: 40px; max-height: 130px; resize: none;
  padding: 10px 12px; font: inherit; font-size: .92em; line-height: 1.6;
  color: var(--mils-text); background: var(--mils-bg-2);
  border: 1px solid var(--mils-line); border-radius: 14px;
}
.mils-input:focus { outline: 0; border-color: var(--mils-brand); }
.mils-send {
  flex: 0 0 auto; width: 40px; height: 40px; display: grid; place-items: center;
  border: 0; border-radius: 13px; cursor: pointer; color: #fff;
  background: linear-gradient(135deg, var(--mils-brand), var(--mils-accent));
}
.mils-send svg { width: 20px; height: 20px; transform: scaleX(-1); }
.mils-send[disabled] { opacity: .5; }

.mils-reply-preview, .mils-attach-preview {
  display: flex; align-items: center; justify-content: space-between; gap: 8px;
  padding: 7px 10px; margin-bottom: 6px; font-size: .82em;
  background: var(--mils-bg-2); border-radius: 10px;
  border-inline-start: 3px solid var(--mils-brand);
}
.mils-reply-preview button, .mils-attach-preview button { border: 0; background: 0; cursor: pointer; font-size: 1.2em; color: var(--mils-muted); }
.mils-attach-preview img { width: 40px; height: 40px; object-fit: cover; border-radius: 8px; }

.mils-rec { display: flex; align-items: center; gap: 8px; padding: 8px 12px; font-size: .86em; color: #e5484d; }
.mils-rec i { width: 9px; height: 9px; border-radius: 50%; background: #e5484d; animation: mils-pulse 1s infinite; }
@keyframes mils-pulse { 50% { opacity: .25; } }

.mils-foot { flex: 0 0 auto; padding: 6px; text-align: center; font-size: .7em; color: var(--mils-muted); background: var(--mils-bg); border-top: 1px solid var(--mils-line); }
.mils-foot a { color: var(--mils-brand); text-decoration: none; }

.mils-note { padding: 10px 12px; border-radius: 12px; font-size: .84em; margin-bottom: 10px; }
.mils-note.is-error { background: rgba(229, 72, 77, .12); color: #d93b40; }
.mils-note.is-ok { background: rgba(var(--mils-brand-rgb), .12); color: var(--mils-brand); }

.mils-rating { display: flex; gap: 6px; justify-content: center; padding: 10px 0; }
.mils-rating button { border: 0; background: 0; font-size: 1.5em; cursor: pointer; filter: grayscale(1); opacity: .55; transition: .15s; }
.mils-rating button:hover, .mils-rating button.is-on { filter: none; opacity: 1; transform: scale(1.12); }

.mils-search-bar { display: none; gap: 6px; padding: 8px 14px 0; }
.mils-search-bar.is-open { display: flex; }
.mils-search-bar input { flex: 1; padding: 8px 12px; border-radius: 10px; border: 1px solid var(--mils-line); background: var(--mils-bg); color: var(--mils-text); font: inherit; font-size: .86em; }
.mils-hit { background: rgba(255, 214, 0, .35); border-radius: 3px; }

/* دکمه/فرم درون‌برگه‌ای */
.mils-inline-btn { padding: 10px 18px; border: 0; border-radius: 12px; cursor: pointer; color: #fff; font: inherit; background: linear-gradient(135deg, #199D49, #0F7A37); }
.mils-track-box { max-width: 480px; }
.mils-track-box input { width: 100%; margin-bottom: 8px; padding: 11px 12px; border-radius: 12px; border: 1px solid rgba(0,0,0,.12); font: inherit; }
.mils-track-box button { padding: 11px 20px; border: 0; border-radius: 12px; color: #fff; cursor: pointer; font: inherit; background: linear-gradient(135deg, #199D49, #0F7A37); }

/* موبایل — تمام‌صفحه + safe area */
@media (max-width: 560px) {
  .mils.mils-hide-mobile { display: none; }
  .mils.is-right-m { right: var(--mils-x-m, 16px); left: auto; }
  .mils.is-left-m { left: var(--mils-x-m, 16px); right: auto; }
  .mils {
    bottom: calc(var(--mils-y-m, 16px) + var(--mils-mobile-avoid, 0px) + env(safe-area-inset-bottom, 0px));
    transition: bottom .22s cubic-bezier(.2, .8, .2, 1);
  }

  .mils.is-open .mils-panel {
    position: fixed; inset: 0; width: 100vw; height: 100dvh;
    border-radius: 0; border: 0;
    padding-top: env(safe-area-inset-top, 0px);
    padding-bottom: env(safe-area-inset-bottom, 0px);
  }
  .mils.is-open .mils-launcher { display: none; }
  .mils-launcher__text { max-width: 44vw; }
}

@media (prefers-reduced-motion: reduce) {
  .mils *, .mils *::before, .mils *::after { animation: none !important; transition: none !important; }
}